TroubleshootingCan't Log In to the SproutOS Dashboard

Can't Log In to the SproutOS Dashboard

Fix login issues including incorrect credentials, locked accounts, Google sign-in problems, and email verification errors in SproutOS.

If you cannot log in to the SproutOS Dashboard, the issue is usually an incorrect password, an unverified email, or a Google OAuth mismatch. This guide walks you through every common login problem and how to resolve it.

Common Symptoms

  • Login form shows "Invalid credentials"
  • Password reset email never arrives
  • Google sign-in button does nothing or returns an error
  • Dashboard redirects back to the login page after signing in
  • "Email not verified" message appears

Fix: Incorrect Email or Password

Double-check your email address

Make sure you are using the exact email you registered with. SproutOS treats emails as case-sensitive during lookup.

Reset your password

Click Forgot Password on the login page. Enter your email and check your inbox (and spam folder) for the reset link.

Set a new password and log in

Follow the link, create a new password, and try logging in again.

If you signed up with Google, you do not have a password set. Use the Sign in with Google button instead.

Fix: Google Sign-In Not Working

  • Make sure you are clicking Sign in with Google, not the email/password form.
  • Use the same Google account you originally signed up with.
  • Clear your browser cookies for the SproutOS domain and try again.
  • If you see a popup blocker warning, allow popups for the SproutOS Dashboard.

Fix: Email Not Verified

SproutOS requires email verification before you can access your workspace. If you see a verification error:

  1. Check your inbox (and spam/junk folder) for the verification email
  2. Click the verification link in the email
  3. Return to the login page and sign in again

If the verification email expired, log in and SproutOS prompts you to resend a new one.

Fix: Account Locked After Failed Attempts

Multiple incorrect login attempts can temporarily lock your account. Wait 15 minutes, then try again with the correct credentials. If you are still locked out, reset your password.

Still Can't Log In?

If none of the above solutions work, contact support at support@posimyth.com with:

  • The email address you registered with
  • Whether you signed up with email/password or Google
  • A screenshot of the error message you see
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